This position works with Air Force Space Command in support of their Enterprise Information Management (EIM) Program. The EIM Program consists of a Command Wide implementation of MOSS 2007 to include two specialized initial programs that will operate in the MOSS 2007 environment.

Specifically this position will be tasked to perform Help Desk Services that include:

a. Help Desk Tickets - Receiving requests for support through the AF Remedy Help Desk ticket Program, evaluating the problem, contacting the individual with the problem as necessary, resolving the problem, and providing the resolution back to the individual with the problem. Escalation of the problem as needed to SharePoint programmers as necessary.

b. Senior Staff Support Problem Resolution - Receiving calls from Network Control Center Senior Staff Support personnel for immediate problem resolution support.

c. Providing support for the operation and use of a Microsoft Project Server application. This requires in-depth knowledge of Microsoft Project and the use of Project Server to facilitate project management at an Earned Value Management level. This work may include providing training to and assisting government personnel with setting up specific projects; building and populating resource pools; and executing Project packages at various levels of use.

Building and maintaining a problem resolution database in Remedy or SharePoint to assist with future trouble shooting efforts and problem resolutions.

Change Advisory Board CAB Support - Provide Support to the AFSPC EIM CAB with the evaluation of requested SharePoint Tools and Applications as well as patches, and other security updates.

• Strong Knowledge of Microsoft SharePoint
  
• Strong Knowledge of Microsoft Project
  
• Strong Knowledge of Microsoft Project Server
  
• Strong Knowledge of Remedy
  
• Strong Knowledge of Helpdesk Processes and Procedures
  
• Strong experience and knowledge with CommVault preferred
  
• Demonstrated capability to use MS Visio, MS Power Point, MS Word, and MS Access
  
• Demonstrated ability to multitask
  
• Excellent telephone communication skills
  
• ***Security+, GSEC, SCNP or SSCP certification a must***
  
• ***Microsoft Project Blue Belt certification required, Black Belt certification desired***

The successful candidate for this position will have a demonstrated ability to trouble shoot problems with Microsoft SharePoint out of the box tools and applications. This individual will have significant skills as a Microsoft Master Scheduler or higher with the ability to teach the basics of Project use. This individual will have a strong working knowledge of Microsoft SharePoint 2007 and its limitations. This individual will have knowledge on the use of Remedy Helpdesk Ticketing System. This individual will have demonstrated Helpdesk support experience.

2-4 years equivalent experience with BS/BA

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Must be US citizen. EEO M/F/D/V