Job Details |
As a Second Level IT Operations Intern, your primary responsibility will be to ensure the health and 100% availability of Progressive's IT systems, as well as evaluate, design, and maintain existing or proposed networks, platforms and systems. Our unique rotational program will allow for exposure to a broad range of technologies. You will have the opportunity to rotate through two of these five areas during the summer: Network and Telecom Operations, Distributed Systems Operations, Mainframe Operations, Data Center Operations, and Desktop Support.
To help ensure 100% availability of our systems to our customers, your job objectives will focus on problem support, maintenance and changes, and project activities. You will be paired with an experienced mentor who will help guide both your technical and professional development. During the internship, you will learn to work in a 24x7 production-oriented environment and maintain a high level of 'attention to detail' regarding critical work items. To be successful, you will need to exhibit the ability to multitask in order to balance a wide range of IT responsibilities in a dynamic work environment and have excellent written and verbal communication skills. The right candidate will be self-motivated, hard working and driven toward advancement in his or her IT education and profession.
Requirements:
1. Qualified applicants must be currently enrolled in a Bachelor's or Master's degree program majoring in Applied Network & Systems Administration, Information Science & Technology, Information and Telecommunication Systems, Management Information Systems, or other IT related major
2. Excellent professional skills, including effective team skills, oral and written communication skills, analytical skills, and customer service skills
3. Demonstrated ability to troubleshoot and solve complex problems (Preferred)
4. Ability to relate technical information to non-technical people
5. Demonstrated leadership capabilities
6. Cumulative GPA of 3.0 (preferred)
7. Preferred exposure to the following technologies or concepts:
Distributed Systems Administration:
Windows 2000/2003/2008 Server
Unix/Linux
SQL Cluster Server
Microsoft Cluster Server
Network Load Balancers
Active Directory Server
DNS, DHCP and WINS
Application Monitoring Suites
SharePoint Portal Server
Microsoft SMS
VMWare
Microsoft IIS
Software Change Management
Application & Elevation Management
Network and Telecom Administration:
Routers & Switches
PBX/Call Management Systems
VOIP/MPLS
Network Management - Sniffer Systems
HP Openview
Intelligent Call Manager
Call Recording Systems
Network Security
Intrusion Detection
Toll Free, Local, and Long Distance Services
Wireless Data Network
Fiber Optic Infrastructure
Data Center Operations:
Tape Silos
SAN
DASD
Virtual Storage Manager
Wintel Server Hardware
UNIX HMC
VMware
Mainframe System Administration:
z/OS
JCL
VTAM
CICS
DB2
MQ
Desktop Support:
Knowledge of desktop components
Electronic software distribution methodologies
Security access levels
Remediate software errors
Windows 2000 and XP operating systems | |
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