Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner Help guide and educate customers about the fundamentals and benefits of consumer driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Assist cus

Functioning independently, travel across assigned territory to meet with providers to discuss Optum tools and programs focused on improving the quality of care for Medicare Advantage Members; Will be out in the field 80% of time in defined territory with rare occasion of overnight travel Utilizing data analysis, identify and target providers who would benefit from our coding, documentation and qua

Provide exceptional customer service to all patients and members of the clinic staff Under direct supervision of the registered pharmacist, fills prescription orders and makes them available for verification by the Pharmacist. Once verified by the pharmacist, dispenses the prescriptions. Order, receive and store incoming pharmacy supplies. Receive and process wholesaler medication orders. Verify m

Pre register and / or register patients according to departmental policy and procedure Enter patient information and charges into appropriate system Provide patients with all pertinent information and obtain appropriate signatures on medical, legal and financial forms Verify financial / insurance information using appropriate database retrieval systems Provide guidance and assistance to patients a

Admit patients to the facility and provide information regarding the facility's regulations and policies; such as Patient Bill of Rights, Health Care Proxy, NY State Laws, etc Conduct interviews to obtain demographics, insurance information etc. and enter data into the registration system Communicate the Collection Policy to patients Collect and document co pays and / or deductibles received at po

Provides professional consultation to providers and other stakeholders, as well as additional collaboration with clinical leadership on improvement opportunities to best mitigate risk to clients and County agencies Conducts clinical reviews of psychological evaluations and treatment plans in adherence with specific criteria and provides quality review feedback Reviews the work of colleagues and pr

Provide exceptional customer service to all patients and members of the clinic staff Under direct supervision of the registered pharmacist, fills prescription orders and makes them available for verification by the Pharmacist. Once verified by the pharmacist, dispenses the prescriptions. Order, receive and store incoming pharmacy supplies. Receive and process wholesaler medication orders. Verify m

Lead and direct matrix teams, coordinate day to day operations to achieve goals and ensure contract compliance of all functional areas supporting behavioral health in the market Provide thought leadership and consultative partnership on behavioral health to UHC C&S Health Plan leadership and the state Medicaid agency Identify and analyze local market trends, service gaps and lead the development o

Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / in

Maintain and manage inventory of shipping, mail, and copier supplies and ensure adequate on hand inventory Safely and efficiently operate mailroom equipment including postage meter and scale, sealer, inserter, binder, laminator, and other office equipment and arrange service calls as needed Sort incoming mail and packages by department and individual employees for distribution in a timely manner S

Responsible for providing oversight and leadership of integrated behavioral health benefit, including UM program, network development and care management Be available to meet at the State's requested location within 24 hours' notice from the State Lead and direct matrix teams, coordinate day to day operations to achieve goals and ensure contract compliance of all functional areas supporting behavi

Complete provider orders per state and provider regulations Perform Clinical Intake with patients to include taking and recording vital signs and patient history Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc. Complete occupational health testing including such services as urine drug screens, breath alcohol testing, hair testing and physicals Prioriti

Complete provider orders per state and provider regulations Perform Clinical Intake with patients to include taking and recording vital signs and patient history Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc. Complete occupational health testing including such services as urine drug screens, breath alcohol testing, hair testing and physicals Prioriti

Taking inbound calls for patients calling their doctor offices. Primary calls are for scheduling appointments Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties Coordinates the provision of multiple services to patients performing a full range of administrative support services for medical offices including registration and scheduling of pati

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) OptumHealth Behavioral Solutionshas multiple opportunities for Employee Assistance Program Cou