Provide second level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. Conduct

Develop, run tests on, implement, and maintain operating systems, related software, and infrastructure. Establish and implement standards for computer operations to ensure compatibility between hardware and software, according to specifications and parameters. Troubleshoot and resolve software, operating system, and networking problems, including participating in Root Cau

Design, deploy, and maintain systems infrastructure. Collaborate with teams to design integrated solutions. Monitor, analyze, and optimize system performance. Troubleshoot and resolve system issues. Evaluate new technologies for efficiency and reliability. Provide technical guidance and support. Able to be on call 24x7 support and there will be some after hours and weeken

Manage hardware asset data within the designated Asset Repository(s). Manage software assets data within the designated Asset Repository(s). Perform inventory audits. Maintain software assurance, subscriptions and maintenance. Manage incoming and outgoing asset shipments. Create Argis Warehouse Application tickets for all hardware requests. Conduct software inventory audi