The Motor Vehicle Supervisor is responsible for the daily personnel oversight and management of the Motor Vehicle Division within the Clerk and Recorder's Office. This job provides the highest level of direct personnel and work oversight within all offices.

NOTE:

• This position is located at our Centennial Branch Office: 6954 South Lima Street, Centennial, 80112
• Our anticipated hiring range for this position is $2,382.09 Biweekly ($61.934.34/Annually) to $2,977.61 ($77, 417.86/Annually)

The following duty statements are illustrative of the essential functions of the job and do not include other non essential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time.

• Manages and directs staff, sets work priorities, provides guidance and instruction on expected outcomes, delegates and reviews work.
• Administers the Division's personnel procedures to ensure compliance with Department and County policies and guidelines.
• Initiates hiring process, interviews candidates, and recommends individuals for hire, promotion and/or transfer, to Business Manager and Director.
• Issues formal performance evaluations, recommends appropriate levels of discipline and conducts coaching and corrective actions.
• Creates an engaging, supportive, and productive work environment by providing honest feedback, conducting crucial conversations, resolving employee relation issues, and conducting consistent individual and/or group staff meetings to enhance knowledge and performance of staff.
• Verifies and approves timesheets submitted by employees for payroll and reviews and approves leave requests
• Delegates day to day program activity oversight to Leads, such as program guidance, scheduling, training, low complexity problem resolution, and paperwork/reporting responsibilities.
• Reviews and confirms monetary deposits of staff daily; researches transactions to determine reasons for variances; documents findings and communicates this information to Business Manager and Director.
• Assists with organizational development initiatives and identifies, recommends and implements business efficiencies and policy/procedural improvements.
• Ensures program compliance to all applicable regulations, laws, legislation, and overseeing governmental bodies.
• Collaborates with MV Business Manager on developing and implementing policies and procedures that relate to motor vehicle programs
• Collects data, generates reports, and provides presentations to the county agencies, internal departments/offices, and community organizations.
• Establishes metrics, tracking and reporting on daily, weekly and monthly basis.

• Leadership, planning, organizing and supervisory skills
• Comprehensive knowledge and understanding for the collection of ownership tax, license fees, sales tax and acting as an agent for the State of Colorado. Ability to verify legal documents, titles and /or registrations for compliance of State laws, rules and regulations
• Knowledge of State statutes, rules, regulations, County and State procedures, policies and forms applicable to the operations of the Motor Vehicle Department in order to direct and guide staff.
• Ability to utilize the MV and Recording/Elections computerized systems, and Microsoft programs such as Word, Excel, Outlook
• Communication skills both oral and written which enable courteous and diplomatic interactions with the public, vendors, staff and other County divisions.
• Possess considerable creative thinking and problem-solving skills.
• Provide excellent customer service and accurate information in a demanding, high stress environment.
• Supervisory skills including team building, training and work assignment.
• Ability to exercise a high degree of interpersonal skills to influence persons at all levels.
• Ability to grasp complex and widely varied issues quickly, develop plans to implement actions to management and staff. Ability to make effective decisions autonomously.
• Works with internal and external customers in a professional and tactful manner to resolve issues or concerns.

• Accountability
• Accessibility
• Inclusivity
• Integrity

EDUCATION:

• High School Diploma or GED equivalent required.
• Bachelor's Degree in public/business administration, business management, or a closely related field preferred.

• Three or more years in a role involving cash handling and money management.
• Two or more years in lead or supervisor role, to include some or all of the following:
  • Responsibility for the work product of others
  • Serving as an escalation point of contact
  • Training/Coaching and developing staff
  • Performance Management
  • Customer facing role directly interacting with customers in-person

• Three or more years of supervisory/management experience, to include some or all of the following:
  • Responsibility for the work product of others
  • Serving as an escalation point of contact
  • Training/Coaching and developing staff
  • Performance Management
  • Customer facing role directly interacting with customers in-person

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

• Spends 50% of the time sitting and 50% of the time either upright or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work related equipment.