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Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description:

The Security Assistant Manager will assist the Security Manager in training Security staff on how to effectively provide security and protection for guests, team members, and the property on assigned shifts in accordance with departmental standards. Provides guidance and leadership to all reporting security personnel at Meow Wolf Denver. Promotes good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors. Must work seamlessly with GM, Operations Directors, Human Resource and across all departments to ensure delivery of the highest level of guest satisfaction. Reports directly to the Security Manager.

Compensation for this role is $65,600 - $88,560 and is based on experience.

The deadline for submitting applications for this position is May 4, 2024. Meow Wolf reserves the right to extend this deadline if needed.

Job Responsibilities:
* Complete all daily reports, incident reports, supplemental reports, and other written, electronic documents pertinent to the day-to-day activities of assigned tasks.
* Monitors, enforces, and reports violations of company rules, company policies, and applicable Local/ State/ Federal laws.
* Monitor and control guests entering and exiting the venue.
* Interact with guests and employees in a professional manner and engage with local law enforcement agencies as required.
* Respond to reports of guest or employee injury or illness and provide First Aid, CPR, and use AED as needed.
* Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
* Direct evacuations during emergencies and assist guests as needed.
* Escort security vendors and/or employees with money pick up and drop offs.
* Maintain cleanliness and appearance of the venue. Cleaning assignments may be made for designated areas of responsibility before, during, and after operational hours.
* Exhibit a high degree of motivation toward providing guest satisfaction by displaying a friendly approach to service guests. Must be able to deal with many guests and/or employees each day in a positive and friendly manner.
* Must be flexible to work at different positions and must be knowledgeable of all workstation requirements and functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:
* Minimum 3-5 years of supervisory or management experience in security.
* Prior work experience in an exhibit, attraction, theme parks, museum, recreation facility, or other public space.
* Proficiency in English, verbal, and writing.
* Strong verbal, written, and interpersonal communication.
* Customer service driven with outstanding communication and active listening skills.
* Excellent problem-solving and multitasking skills.
* Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports.
* Fluid to change, adaptable.
* Solution-oriented and not stopped by "paper walls".
* Have full and open availability and can work any shift including weekends and holidays.
* High School or GED graduate.

Desired Qualifications:
* Background in law enforcement or military is a plus.
* Bilingual, especially but not limited to English and Spanish.
* Willingness to work outside the comfort zone to assist guests or fellow team members.
* Ability to adapt Meow Wolf knowledge to any situation.
* Adult + Child + Infant CPR, AED, and First Aid certification.

Essential Skills & Abilities:
* Ability to manage multiple tasks and remain calm in a very high paced and stressful environment.
* Ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items.
* Ability to deal effectively with guests, management, team members and outside contacts.
* Ability to work under pressure, maintain physical stamina and proper mental attitude.
* Ability to follow directions, excellent organizational skills.
* Working knowledge of common safety hazards and precautions to establish a safe work environment.
* Function effectively under time constraints and within established deadlines.
* Handle a fast-paced, frequently changing environment.
* Excellent verbal and written communication skills with demonstrated ability to investigate incidents, interview witnesses, and draft legible, factual reports.
* Excellent customer service skills.
* Ability to lead and mentor a team.
* Have interpersonal skills to deal effectively with all business contacts.
* Work varied shifts, including weekends and holidays.
* Able to effectively communicate in English, in both written and oral forms.
* Accident/ incident Report writing
* Administers first aid and assists injured guests or employees
* Reports all safety hazards immediately to maintenance and/or Management.
* Manages intoxicated, disorderly or insubordinate guests and alerts Management.
* Observant and situationally aware.
* High attention to detail.
* Possess customer service/ guest aptitude with excellent communication and active listening skills.
* Ability to greet and interact with guests in a friendly and helpful manner.
* Must possess social perceptiveness to assess and understand other's reactions and behaviors.
* Ability to work flexible hours.
* Strong sense of responsibility, a professional presentation, and attitude.
* Ability to patrol property for 8-9 hours at a time.
* Ability to define problems and draw valid conclusions.

Desired Characteristics and Qualities for all Team Members:
* Embrace and exemplify Meow Wolf Culture
* Be enthusiastic about work and creating a transcendental guest experience
* Listen and communicate with compassion and positivity
* Demonstrate flexibility and a receptiveness to change
* Willing to work outside comfort zone to assist guests or fellow team members
* Maintain professional courtesy and behavior at all times
* Be a "People Person" - friendly, understanding, compassionate, positive

Work Environment:
This position works indoors and/or outdoors, exposed to excessive heat, hot and/or cold weather. Work while exposed to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces. This position involves constant public interaction.

Physical Demands:
* Moving in different positions to accomplish tasks in various environments including tight and confined spaces.
* Remaining in a stationary position for prolonged periods.
* Repeating motions that may include the wrists, hands and/or fingers.
* Positioning or moving objects up to 50 pounds.
The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: The schedule for this role will be Thursday - Monday evenings/nights depending on the event schedule. Schedules are based on business needs.

Supervisory Responsibility: This position does require supervisory responsibility.

Travel: No travel is required for this position.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HSA

• Dental & Vision Insurance

• 401k Retirement Plan

• Company Paid Life Insurance Policy & Long-Term Disability Coverage

• Voluntary Short-term Disability & Critical Illness Policies

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch

• Admission to Meow Wolf attractions for employees and guests

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