Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Transport Communication Specialist (TCS) is an integral part of the Children'sOne Flight Team that assures the safe and efficient coordination of ground ambulances, helicopter and fixed wing transportation solutions for our patients and families upon request. The TCS is responsible for assignment of the most appropriate ground or air resource to meet the patient and customer's needs while assuring the safe completion of the mission through superior communication and customer service skills. The team members will utilize Computer Aided Dispatch (CAD) systems, telecommunications equipment, mapping software, weather and traffic information, remote video monitoring of helipads and flight tracking software to assure the safety of air medical crews, patients and families in addition to keeping customers up to date on accurate ETA's and the necessary logistical support for the mission.

Department Name: Flight Team
Job Status: Full time, 36 hours per week.
Shift: This position will require a flexible schedule supporting a 24 / 7 Operation. Will require some early mornings, nights, weekends and some Holidays and an on call rotation. Day shift 5:45am to 18.15pm and evening shift 17.45pm to 6:15am.

#LI-Onsite

• Education: High School Diploma or GED
• Experience: Three years 911 or Air Medical dispatch experience required. Onsite

POPULATION SPECIFIC CARE

No direct patient care.

ESSENTIAL FUNCTIONS

1. Responsible for the assignment and coordination of medical transport by Children'sOne crews, aircraft and ground vehicles.
2. Receive and handle all customer requests for or about medical transports in a friendly, timely and professional manner.
3. Responsible for monitoring of multiple helipads within the Children's Hospital Colorado System and collaborating with multiple air medical programs across the region to assure safe operations.
4. Directly handles all declines and cancels of transport requests with the requesting party by offering alternate solutions for transportation as appropriate.
5. Maintains data entries in the CAD for all requests, declines, cancels and out-of-service activities.
6. Determines priority and preferred transport mode for all incoming transport requests in accordance with established policies and procedures.
7. Tracks and monitors location and status of all on-duty vehicles, aircraft and personnel.
8. Communicates directly with program leadership when complicated issues arise.
9. Communicates directly with the Flight Team to facilitate transports as needed.
10. Participates and contributes willingly, effectively, and efficiently as a team member in various councils accomplishing the stated goals of the organization.
11. Participates in debriefs and quality reviews with crews and communications team as needed.
12. Responsible for manual flight tracking as needed
13. Follows CAMTS accrediting requirements

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrate excellent customer service skills with all customers, co-workers, management, and the general public.
• Demonstrate excellent listening skills and be able to accurately document all interactions.
• Demonstrate the ability to communicate clearly both verbally and in writing.
• Demonstrate the ability to think clearly, remain calm, and act quickly and with sound judgment while under stress.
• Demonstrate a high level of familiarity with the geography of the Children's Colorado multi state region
• Use of Computer Aided Dispatch Software
• Regional Geography
• Medical Terminology
• Aviation Terminology
• Radio, telephone and Satellite phone communications
• Radio Etiquette

SCOPE & LEVEL

Guidelines: Developmental, standard, or intermediate level. Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.

Complexity: Falls between the entry and full performance/senior level. Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.

Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non routine issues to supervisor. Problems that are not covered by guidelines or that are without precedent are taken up with the supervisor.

Communications: Contacts with team members, clients or the public where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.

Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual reviewe.}

Ability to Perform Essential Functions of the Job

PHYSICAL REQUIREMENTS

Audio-Visual: Color Discrimination - Fair

Audio-Visual: Depth Perception - Fair

Audio-Visual: Near Vision: Good

Audio-Visual: Far Vision: Good

Audio Visual: Hearing: Good

Motion: Bend: Up to 1/3 of the time

Motion: Reach up to 1/3 of the time

Motion: Carry up to 1/3 of the time

Motion: Pull up to 1/3 of the time

Motion: Push up to 1/3 of the time

Weight Lifted/Force Exerted: Up to 10 lbs. or more, up to 1/3 of the time

General Activity: Stand/Walk up to 4hrs a day

Use of hands/feet: Precise Motion Function (or fine manipulation)

WORK ENVIRONMENT

Equipment: telephone, computers, fax machines, copiers, reading reports/graphs

Exposure: Exposure to blood/body fluid: Occasional

Exposure: Exposure to cold/heat: Occasional

Exposure: Exposure to infectious disease: Occasional

Mental and Emotional Requirements: Manages stress appropriately

Mental and Emotional Requirements: Works with other effectively

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.