DEA's Mountain West Region (MWR) is looking to hire a Regional Business Services Leader (RBSL) to support offices in Utah, Colorado, Idaho and Eastern Washington. This position can be located in Denver, Salt Lake City, Boise, Spokane, or Coeur d'Alene. This is a part-time regional leadership position and reports to the Business Services Manager. As a part-time position, the Regional Business Services Leader will fulfill additional responsibilities at the discretion of the Business Services Manager. Anticipated hours for this position will be 20 hours per week.

The RBSL analyzes trends and opportunities relating to the support services team including, but not limited to, utilization, workshare, increased efficiencies and support services staffing for the region and updates the Business Services Manager regarding trends and opportunities for enhanced productivity, efficiency, and recognition as well as issues within the region. The RBSL makes recommendations to the Business Services Manager regarding process and efficiency improvements and seeks feedback regarding the effectiveness of business support services from the regional managers of business units and centers of excellence.

Responsibilities:

• Supervise Office Administrators including setting expectations and managing to expectations
• Work with direct reports to develop robust Success Plans; monitor progress made by direct reports, be invested in their success, and provide leadership as they work to achieve or exceed expectations
• Be an effective coach: build competence through coaching employees
• Empower people and delegate authority
• Conduct performance appraisals of direct reports
• Model DEA's cultural drivers
• Build a sense of morale and community within the region
• Responsible for the regional people result of the support services team, the regional client service result for the support services team, and the regional financial performance result of meeting or beating labor and expense budgets
• Manage the regional cost structure in support of business unit and center of excellence performance and growth targets
• Manage overhead expenses including facilities and regional support staff utilization
• Oversee sustainability coordinators and committees
• Assist with implementation of firm-wide initiatives in the region
• Work with the Business Services Manager in support services hiring and workload balancing
• Oversee Health and Safety meetings in the region
• Availability to travel within the region

Skills and Abilities:

• Strong business and financial acumen, including bottom-line orientation with demonstrated ability to supervise budgets and cost control measures
• Strong supervisory skills including demonstrated use of DEA's 3 Core Practices for becoming the best supervisor, specifically
• Setting and managing to expectations
• Being an effective coach: building competence through coaching employees
• Empowering people and appropriately delegating authority
• Ability to optimize the DEA's success plan process and experience for direct reports
• Ability to facilitate the creation of robust success plans that respect and challenge direct reports
• Ability to facilitate meetings and resolve issues in a constructive manner
• Good judgment
• Ability to recognize when an issue or decision needs to be elevated or decided by others
• Ability to communicate long-term vision and strategy, as well as to set short-term plans and priorities
• Collaborative management and work style
• Demonstrated ability to develop staff, gain support from multiple stakeholders, and deliver superior results
• Ability to lead by example, empower and energize others, and instill a sense of urgency and purpose
• Well-honed business management skills; accepts and assigns accountability and responsibility; establishes clear, consistent objectives; delivers measurable results and positive impact
• Skilled at measuring risk, rewards and costs while establishing priorities
• Strong verbal and written communication skills

Desired Qualifications:

• Minimum 6 years of experience managing multi-office operations successfully
• Minimum 4 years of supervisory experience
• Bachelor's degree in related field preferred