Transportation Operations Manager
Sunnyvale, CA 
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Job Description

Job Title

Transportation Operations Manager

Job Description Summary

Cushman & Wakefield is seeking an experiencedTransportationOperations Managertomanage the daily operations of the employee commute program for a tech client located in Sunnyvale, CA. He/Sheis data-oriented, process-driven, and self-motivated problem solver thatbrings sound judgement into the operation of commute programs. This roletakes ownership ofthe employee commute and campus navigation experience, including parking, EV charging, shuttles, campus and commuter bikes, and ridesharing.

Job Description

Duties and Responsibilities

Daily Operations

  • Working closely with the transportation experience managertoonboard a commuter software platform

  • Vendor management of daily operations and performance of rideshare, parking, and shuttleservices

  • Resolve any employee or visitor escalationsrelated to operations

  • ImplementCOVID safety measures for commuteservices

  • Act as the liaison between the commute operations and the Workplace operations and security teams ontopics such ascampus construction impacts to commute programs, wayfinding signage, EVoperations

  • Scale commute infrastructure with campus growth (rideshare stops, bike/ped paths, bike racks/amenities, parking, EV charging, technologies)

  • Mitigateimpacts to commute operations from events

Performanceand Process Improvement

  • Create Standard Operating Procedures

  • Act as main POC for vendor performance issues

  • Guide vendorquarterly performance reviewscontent

  • Analyze and interpret participation numbers and suggest operationalimprovements

  • Work with consultants to manageoperations datacollection and analysis ofoperationsmetrics

  • Proactively identify areas of concern with program operations and develop strategies to resolve issues before they arise

  • Streamline workflows between the various stakeholder groups including employees, supplier partners, workplace operations and workplace security

  • Build efficiency into existing operations and help define new operational strategies,recommendtechnologies

  • Overseeandassistwith in-field operations/data collection as required.

  • Participate in regional industry groups on best practices

Requirements

  • Excellent project management skills

  • Outstanding customer service skills and ability to effectively resolve difficult situations in a calm and courteous manner.

  • Ability to develop and present recommendations for the improvement of established processes and practices

  • Ability to perform multiple projects simultaneously and prioritizeresponsibilities

  • Ability to work well with a team in a collaborative environment

  • Intermediate knowledge of MSFT Office 365 (Outlook, Word, PowerPoint and Excel), SharePoint,andTeams

Preferred Qualifications

  • Passionate about making an impact/excited about the intersection of commute and technology to reduce congestion andemissions

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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