Patient Care Coordinator - Littleton, CO
Littleton, CO 
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Job Description

Opportunities with New West Physicians. Bring your passion for health care to New West Physicians in Colorado, a team committed to providing excellent service to every patient... every time. We're not only one of the largest physician groups in Colorado with 21 offices throughout the Denver Metro area-we're also part of Optum, a nationwide family of over 53,000 dedicated physicians working together to help people live their healthiest lives. That means we're backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. New West Physicians has received national awards for providing high quality health care in Colorado. It's all possible because of our highly qualified, board-certified family practice and internal medicine physicians, hospitalists, cardiologists, gastroenterologists, psychiatrists, endocrinologists, neurologists, physiatrists, physician assistants, nurse practitioners-and more. If this sounds like the place for you, it's time to take a closer look at New West Physicians and discover a path to your life's best work. (sm)

TheReceptionistgreets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Primary Responsibilities:

  • Assist in answering incoming phone calls in a prompt and professional manner
  • Return calls as appropriate
  • Connect and disconnect answering service, and follow up on messages received from answering service
  • Assist in taking phone messages in a concise and complete manner
  • Ensure phone calls will not be left on hold for excessive periods of time
  • Assist "unscheduled" emergencies to the point that medically trained personnel may take over
  • Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record
  • Check patient's balances and account status. Refer to patient representative as needed
  • Assist patients with ambulatory difficulties
  • Verify all demographic and financial information on established patients
  • Obtain and receive information necessary for the preparation of a new patient record
  • Enter patient data in the computer, and scan the insurance card and driver's license in Allscripts
  • Receive payments from patients and issue receipts including reconciling daily cash and cash drawer
  • Schedule appointments and verify prior to the scheduled time
  • Print schedule for physicians and other staff members one day in advance or more as requested
  • Other responsibilities as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or GED
  • 1+ yrs. customer service experience
  • Microsoft Office proficiency
  • Ability to handle cash and to count money at high volumes including mathematical computations
  • Experience handling high volume of telephone calls and a multi-system phone line
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

Preferred Qualifications:

  • Knowledge of medical terminology
  • Experience with electronic health records

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace. 2020 Optum. All rights reserved.

Job Keywords: Patient Care Coordinator, Receptionist, Customer Service, Lakewood, CO, Colorado

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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