Energize your career with one of Healthcare's fastest growing companies.
You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it is a dream that definitely can come true. Already one of the world's leading Healthcare companies,UnitedHealth Groupis restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas:Optum- a growing part of our family of companies that makeUnitedHealth Groupa Fortune6 leader.
Optumhelps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
TheServiceDesk Analyst Irole is a fundamental part of a global IT support team, responsible for answering incoming calls, chats, and web submissions from customers and resolves technical issues, requests for information and login assistance while ensuring a high level of customer service. Successful candidates will handle ~25 contacts/day within all areas ofUnitedHealth Group's IT infrastructure and applications, and work with various internal support groups to escalate complex high priority/high impact issues.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Technology Careers with Optum. Information and technology have amazing power to transform the UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
Some of the steps we've taken to ensure employee well-being include:
You can learn more about all we are doing to fight COVID-19 and support impacted communities: .
What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: .
Colorado Residents Only: The hourlyrange for Colorado residents is $17.12to $30.24. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, in addition to your salary, UnitedHealth Group offers the following benefits for this position, subject to applicable eligibility requirements: health, dental and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term and long-term disability insurance; business travel accident insurance; employee assistance program; paid time off; and employee-paid critical illness and accident insurance.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group; Optum; level 1 support; call center; desktop; TCP/IP; LAN; WAN; ServiceNow; VCC; WWE; Bomgar; Altiris; ITIL; Colorado Springs, CO