Professional Insurance AR Follow Up Representative - Boulder, CO
Boulder, CO 
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Posted 1 day ago
Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.sm

 

The Professional Insurance Follow Up Rep is responsible for insurance follow up for zero paid, underpaid, overpaid and denied insurance claims in Epic. Positions in this function contact various insurance companies to determine reason for outstanding balance via phone, website, or written appeals. Work with various departments as needed to resolve outstanding claims. Review, appeal or request claim reprocessing to represent correct processing of insurance claims.


This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 5450 Western Avenue Boulder, CO.


What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at:


Primary Responsibilities:
  • Ability to read, interpret and comprehend insurance payment Remittance Advice/ Explanation of Benefits
  • Review, appeal or request claim reprocessing to represent correct processing of insurance claims
  • Contact insurance companies regarding claim processing and determining reason for payment delinquency or claim denial
  • Contact various departments to help with corrections and submit appeals for outstanding balances
  • Responsible for developing, implementing, maintaining and managing organization policies on collection practices
  • Basic knowledge of medical insurance operating procedures and practices
  • Prioritizes and organizes own work to meet agreed upon deadlines

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school education or equivalent experience
  • 1+ years of customer engagement experience
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive  VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe.  Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained 
Preferred Qualifications:
  • 6+ months Healthcare experience
  • Insurance follow up experience
  • Professional billing experience
  • Experience using EPIC

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography - specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.


Some of the steps we've taken to ensure employee well - being include:

  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID - 19
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID - 19 healthcare costs for our employees
  • Employees who self - identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID - 19 and support impacted communities at:


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.sm

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Insurance Follow Up, AR, Medical Billing, Epic, Healthcare, Boulder, CO, Colorado, hiring immediately

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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