Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.
This position is responsible for developing a deep understanding of the customer experience in digital channels to understand what features and functionality drive value for the business through both effective people leadership and hands on analysis.
Inform digital strategy, website development and digital technology investments through analytics
Develop a deep understanding of the customer website experience, purchase behavior, platform and functionality usage
Partner with product managers to analyze opportunities and customer trends, and quantify the impact of people, processes, and technology to influence product roadmaps
Manage a variety of projects and generate project ideas through business observations and interactions with business partners
Communicate findings to audiences at all levels including senior leadership
Manage a small team of experienced analysts to deliver insightful analyses while developing analysts on the larger team that could grow into this role
This position will have a significant impact on digital strategy and on the size and quality of technology investments that drive long term growth.
Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status