Events Manager - Pueblo Convention Center and Memorial Hall
Pueblo, CO 
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Posted 27 days ago
Job Description
    LocationUS-CO-Pueblo
    Events Manager - Pueblo Convention Center and Memorial Hall
    Job ID2019-5257
    GroupSpectra - Venue Management
    Location NameSpectra VM - Pueblo Convention Center & Memorial Hall
    CategoryVenue Management
    TypeRegular Full-Time
    Overview

    The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

    This position is based at our Pueblo Convention Center and at our Pueblo Memorial Hall.

    The Pueblo Convention Center, professionally managed by Spectra, has over 21,000 square feet of meeting space featuring premium ballrooms, inviting meeting rooms and a pre-function lounge. In March of 2019 our multi-million dollar expansion will be complete adding a spacious multi-function exhibit hall perfect for consumer expos, trade shows or even your next banquet. The new interconnected patio overlooking historic downtown Pueblo is ideal for any outdoor event. With the attached Courtyard by Marriott and nearby SpringHill Suites, we offer your attendees easy access from their accommodations to the event. You can learn more about our venue here:

    Pueblo Memorial Hall is a 1600 seat premier performing arts facility in the heart of Historic Downtown Pueblo. Built in 1919 and located on the Historic Arkansas Riverwalk, Memorial Hall is the perfect location to host your next event. The building was dedicated on September 25, 1919 by President Woodrow Wilson at his last public address and was named as a memorial to those who died in “The War to End All Wars”, World War I. Memorial Hall is a rare and beautiful example of late 19th Century and early 20th Century auditorium design. You can learn more about our venue here:

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at

    Responsibilities
    • Advance, plan, service, and supervise all events
    • Plan, direct and evaluate the work of subordinates
    • Provide leadership and guidance for event personnel
    • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Communicate clearly and concisely in the English language, both orally and in writing
    • Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
    • Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
    • Complete all duties with a customer service focus through teamwork & dedication to Spectra’s principles
    • Assist in the preparation of building to meet the requirements of upcoming events/shows
    • Assist with the completion of pre-show event financial estimates
    • Assist with the completion of post-show event settlements
    • Advise lessees on services available from independent contractors for events
    • Recruit, train, and supervise event & security staff
    • Create work schedules for event & security staff, delegate assignments, and review performance/results
    • Function as a liaison between users of the facility and the facility staff
    • Recommend and evaluate required event staffing levels
    • Coordinate communication between building staff and show staff during load in and load out
    • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
    • Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
    • Make hospitality arrangements as needed
    • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
    • Review emergency planning procedures with all event staff for each event
    • Create and distribute detailed data sheets prior to every event
    • Prepare and approve bi-weekly payroll for all event staff and security staff
    • Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
    • Serve as Manager on Duty as scheduled

    Nonessential Functions:

    • Experience with AutoCAD is preferred but not required
    • Other duties and responsibilities as assigned
    Qualifications

    • One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
    • Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
    • Strong oral and written communication skills
    • Strong computer skills in Microsoft Office applications, word processing, and Internet
    • Possession of, or ability to obtain, a valid drivers’ license
    • Knowledge of operational characteristics of events
    • Ability to identify the needs of users of the facility
    • Knowledge of crowd management and control techniques
    • Knowledge of customer service practices
    • Knowledge of principles of supervision, scheduling, and training employees
    • Demonstrated familiarity with facility use contracts
    • Knowledge of fire and public safety regulations
    • Knowledge of A/V equipment and electronic systems in public assembly facilities
    • Experience with budget preparation and control
    • Familiarity with terminology used in entertainment/convention/public assembly settings

    Intellectual/Social, Physical Demands and Work Environment:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions

    of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform

    the essential functions.

    Intellectual/Social Demands:

    While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.

    This position also requires constant use of interpersonal skills including, but not limited to: ability to direct/motivate/inform staff and foster collaboration, ability to recognize and resolve conflicts, and ability to openly communicate verbally and in writing with clients and co-workers.

    Physical Demands:

    While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information; and constantly moves about the arena and event sites before, during and after events to service clients and supervise staff. alking and standing for long period

    Work Environment:

    The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

     

    Job Summary
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Full Time
    Required Education
    Bachelor's Degree
    Required Experience
    1 to 3 years
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