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**Commercial Sr. Customer Advisor - Amazon Business (Large Enterprise)
Job Description
*This role can be based in one of the following locations: Seattle, Washington; Arlington, VA; Herndon, VA; New York City, New York; Austin, Texas; Boston, Massachusetts; Detroit, Michigan; or Denver, Colorado*
Would you like to own driving revenue and customer engagements for an innovative leader in the Procurement industry? Would you like to be a part of a rapidly growing team focused on increasing adoption of Amazon Business by engaging with large Enterprise customers?
The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com. Sr. Customer Advisors are an integral component to the team as a key customer facing representative. As a Sr. Customer Advisor, you will have the exciting opportunity to drive the full sales life cycle of commercial businesses with annual revenues $1B+ from prospecting to strategic account growth. The ideal candidate will have B2B sales experience including identifying, developing, negotiating, and closing large scale deals. Candidate should be a self-starter with a proven track record of meeting and exceeding goals.
Skills Critical for Success:
Understand the company: must have an intimate, sophisticated understanding of the account's strategy, market position, finances, products, and organizational structure. Using knowledge to make business cases showing how product features, program expansion, customization, and add-ons will deliver value for customer. Strong ability to collaborate and create customized experience to meet customer needs using existing business tool set. Strong leadership presence necessary. A key measurement of success will be to orchestration and execution; capable of planning short-term and long-term strategies with vertical leaders, carrying them out, analyzing the outcomes, and applying those takeaways to their future opportunities and growth.
Roles & Responsibilities:
Develop a customer acquisition and account management plan within assigned territory, including but not limited to:
* Develop and nurture prospect pipeline, utilizing high level of lead generation activities.
* Engage in discovery with customers to advise on ideal solution utilizing a diverse suite of product features.
* Exceed targets for customer acquisition and spend adoption.
* Strategically manage relationships with multiple senior stakeholders within prospect and customer accounts.
* Represent the Voice of Customer by working cross-functionally with marketing, sales operations, professional services, product management and other key internal Amazon stakeholders.
* Analyze sales data from your accounts to evolve your strategy.
Basic Qualifications
* 10+ years of B2B and/or Enterprise sales experience with a focus on solution consulting
* Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements
* Experience in positioning and selling innovative solutions to new customers and market segments
* Proven track record in identifying and pursuing a large number of accounts over the phone, with ability to close in person
* Ability to think and act independently within a fast-paced multi-task driven environment
* Experience in proactively growing customer relationships within an account while expanding their understanding of the customer's business
* Strong ability to communicate and present to internal and external senior leadership
* Ability to travel for internal business presentations and customer meetings
* BA/BS degree or equivalent work experience required
* Collaborative, fast-moving, and comfortable with change
* Excited to go above and beyond for customers
* Ability to assess account needs and identify gaps
* Leadership experience (ideal if you have led a cross-functional team)
* Procurement knowledge (ideal if you have had 3-4 years of direct procurement related experience)
* Global business experience
* Excellent verbal and written communication skills
* Able to build rapport and establish credibility with internal stakeholders, leadership and customers
* Basic management and financial knowledge
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Would you like to own driving revenue and customer engagements for an innovative leader in the Procurement industry? Would you like to be a part of a rapidly growing team focused on increasing adoption of Amazon Business by engaging with large Enterprise customers?
The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com. Sr. Customer Advisors are an integral component to the team as a key customer facing representative. As a Sr. Customer Advisor, you will have the exciting opportunity to drive the full sales life cycle of commercial businesses with annual revenues $1B+ from prospecting to strategic account growth. The ideal candidate will have B2B sales experience including identifying, developing, negotiating, and closing large scale deals. Candidate should be a self-starter with a proven track record of meeting and exceeding goals.
Skills Critical for Success:
Understand the company: must have an intimate, sophisticated understanding of the account's strategy, market position, finances, products, and organizational structure. Using knowledge to make business cases showing how product features, program expansion, customization, and add-ons will deliver value for customer. Strong ability to collaborate and create customized experience to meet customer needs using existing business tool set. Strong leadership presence necessary. A key measurement of success will be to orchestration and execution; capable of planning short-term and long-term strategies with vertical leaders, carrying them out, analyzing the outcomes, and applying those takeaways to their future opportunities and growth.
Roles & Responsibilities:
Develop a customer acquisition and account management plan within assigned territory, including but not limited to:
* Develop and nurture prospect pipeline, utilizing high level of lead generation activities.
* Engage in discovery with customers to advise on ideal solution utilizing a diverse suite of product features.
* Exceed targets for customer acquisition and spend adoption.
* Strategically manage relationships with multiple senior stakeholders within prospect and customer accounts.
* Represent the Voice of Customer by working cross-functionally with marketing, sales operations, professional services, product management and other key internal Amazon stakeholders.
* Analyze sales data from your accounts to evolve your strategy.
Basic Qualifications
* 10+ years of B2B and/or Enterprise sales experience with a focus on solution consulting
* Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements
* Experience in positioning and selling innovative solutions to new customers and market segments
* Proven track record in identifying and pursuing a large number of accounts over the phone, with ability to close in person
* Ability to think and act independently within a fast-paced multi-task driven environment
* Experience in proactively growing customer relationships within an account while expanding their understanding of the customer's business
* Strong ability to communicate and present to internal and external senior leadership
* Ability to travel for internal business presentations and customer meetings
* BA/BS degree or equivalent work experience required
* Collaborative, fast-moving, and comfortable with change
* Excited to go above and beyond for customers
* Ability to assess account needs and identify gaps
* Leadership experience (ideal if you have led a cross-functional team)
* Procurement knowledge (ideal if you have had 3-4 years of direct procurement related experience)
* Global business experience
* Excellent verbal and written communication skills
* Able to build rapport and establish credibility with internal stakeholders, leadership and customers
* Basic management and financial knowledge
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
10+ years
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